Skip to content
FMCSA files as of 2026-11-13 17:05 ETLog inGet started
Legal

HaulVet Terms of Service

Plain words where the law allows. Where a section must be formal it says so. Square brackets mark a value filled in per document, and a dated note where a clause has been corrected.

Updated 2026-11-13·PrivacyFCRA noticeData sources

1Who we are and what these terms cover

1.1 HaulVet (haulvet.com) is a product of Syed Media, LLC, a limited liability company formed in the State of Wyoming on 6 February 2026, Wyoming Secretary of State filing ID 2026-001887669, with its address at 30 N Gould St, #47039, Sheridan, WY 82801, USA. In these terms "Syed Media, LLC d/b/a HaulVet" (also "HaulVet", "we", "us") is the company you are contracting with.

1.2 These terms are a contract between you and Syed Media, LLC d/b/a HaulVet. They cover the HaulVet website, the free lookup tools, the paid subscription service, the vetting snapshots, alert emails and any related service (together, the "Service").

1.3 These terms include the FCRA Notice. You accept them by ticking the box beside them when you create an organisation on HaulVet or accept an invitation to join one (section 6.5). Creating an account, or asking for a sign-in link, also binds you to them, and the sign-up page says so. If you use the free tools without an account, these terms apply to that use. Our Privacy Policy explains how we handle personal information; it is not part of this contract, and the box asks you to confirm you have read it.

1.4 If you use the Service for a company, you confirm you have authority to bind that company. "You" then means that company and its users.

1.5 The Service is for businesses. The Service is offered only to businesses in the United States. You must be at least 18 years old and using the Service for business purposes.

2Definitions

  • FMCSA Data means information we obtain from public records published by the U.S. Federal Motor Carrier Safety Administration (FMCSA) and the U.S. Department of Transportation, including registration (USDOT and MC numbers), operating authority, insurance filings, process-agent filings, suspension and revocation notices and out-of-service orders.
  • Indicator means a statement we derive from FMCSA Data by comparing records, for example "this phone number also appears on 4 other active USDOT records". An Indicator is our own computation, not a government finding.
  • Snapshot means a dated, time-stamped record of what the Service showed for a carrier at the moment you created it, and the decision and note you recorded with it.
  • Customer Content means notes, tags, load references, decisions, monitored lists and other information you or your users enter into the Service.
  • Publication means one daily release of FMCSA Data inside the Service. Every fact we show carries the publication date and the source dataset's own "as of" date.

3The data: what it is and what it is not

3.1 Source. The carrier information in the Service comes from FMCSA public records as published by FMCSA and the U.S. Department of Transportation. We do not create it, and we do not verify it with the carrier, the insurer or FMCSA.

3.2 Not real time. We load new FMCSA Data once a day. FMCSA itself says its published data is about 24 hours old and is not real time. A record you see may already have changed at FMCSA. Always read the "as of" date next to each fact.

3.3 Frozen history. Some older records come from FMCSA files that FMCSA stopped updating on 2026-05-14. Facts from those files are labelled with that date. See the Data Sources page.

3.4 Provided as is. FMCSA Data and Indicators are provided "as is" and "as available". We do not promise that they are accurate, complete, current or fit for any particular purpose. Government records contain errors, gaps and delays, and we pass those through.

3.5 No duty to verify. We have no duty to check, confirm or investigate the truth of any FMCSA Data, and no duty to monitor a carrier unless you have added it to a monitored list under a paid plan. If we find we have shown a record differently from how FMCSA published it, we fix our display. Corrections and masking requests are handled under section 11, and corrections to the government record itself are FMCSA's (section 11.3).

3.6 No guarantee about any carrier. Nothing in the Service is a statement that a carrier is safe, honest, solvent, reliable, insured, who it says it is, or suitable for any load. We do not verify identity. Only FMCSA verifies identity during registration. A statement such as "matches FMCSA record" means only that the value you entered is the same as the value in the public record.

3.7 No score. The Service does not rate, rank or score carriers. Where the Service shows an Indicator, it is a factual comparison across public records with the underlying records available to you. Many Indicators have ordinary explanations (a dispatch service, a registered agent, a factoring company, a family of companies). You must judge them yourself.

3.8 "Unknown" is not "no". Where the Service shows "unknown", "not found", "insufficient data" or similar, it means the public records we hold do not contain the item. It does not mean the item does not exist.

3.9 Not a finding of wrongdoing, and not a clearance. An Indicator is not a finding, allegation or conclusion that a carrier has committed fraud, double brokering, identity theft or any other wrongdoing, and it is not a statement that a carrier is legitimate, is the business it claims to be, or is entitled to the authority shown. Equally, the absence of an Indicator is not a finding that nothing is wrong. The Service reports what the public records say, on a date. It does not investigate, and it reaches no conclusion about anyone.

4What the Service does and does not do

4.1 The Service helps you look up FMCSA Data about a carrier, record your own decision about that carrier, keep a dated Snapshot of what you saw and decided, and receive email alerts when the FMCSA Data for a monitored carrier changes.

4.2 The Snapshot is a record of what the Service displayed to you at a point in time and what you recorded. It is not a certificate, an approval, a guarantee, a legal opinion or proof that you exercised reasonable care.

4.3 The Service does not prevent, limit or transfer any liability you may have for the carriers you select. Whether your selection of a carrier was reasonable is a question of your own policies, your own judgment and the law that applies to you.

4.4 You are responsible for your carrier-selection decisions. You decide which carriers to use. You are responsible for having your own carrier-selection policy, for applying it, for any additional checks you consider appropriate (for example calling the carrier at the FMCSA-listed number or checking the insurance certificate), and for the consequences of your decisions.

4.5 We do not give legal, insurance, safety or compliance advice. Our guides and explanations are general information only.

4.6 Changes to the Service. We may change, add or remove features. During a period you have paid for, we will not remove from your plan the lookup of FMCSA Data, monitoring with email alerts, Snapshots or exports. If we stop offering the Service altogether, section 18.3 applies.

5Not a consumer report

5.1 HaulVet is not a consumer reporting agency. The Service, its reports, Snapshots, Indicators and alerts are not "consumer reports" under the federal Fair Credit Reporting Act (15 U.S.C. 1681 et seq.) or any similar state law.

5.2 The Service reports on business entities identified by USDOT number. It is provided for commercial purposes only, to help businesses evaluate other businesses.

5.3 You must not use the Service, or any information from it, for any purpose regulated by the Fair Credit Reporting Act, including to decide whether an individual is eligible for employment, credit, insurance, housing, a government licence or benefit, or for any other decision about an individual's personal eligibility.

5.4 Our full FCRA Notice is part of these terms.

6Accounts, organisations and seats

6.1 Each account belongs to one organisation (normally one brokerage). The person who creates the organisation is its owner. Only an owner can manage billing, invite or remove users and manage API keys.

6.2 Each paid plan includes a fixed number of seats. A seat is one named user. Sharing one login between people is not allowed.

6.3 You are responsible for everything done under your account and for keeping your passwords and magic links private. Tell us right away at support@haulvet.com if you think your account has been misused.

6.4 You must give accurate account information, including your organisation's legal name and, if you are a broker, your MC number, and keep it current.

6.5 How you accept these terms, and the record we keep. You accept these terms by ticking the box beside them when you create an organisation on HaulVet and when you accept an invitation to join one. The button does not go ahead until the box is ticked, our server refuses the request unless our page reports the box as ticked, and the links beside the box open the exact version of each document we record. Creating an account, or asking for a sign-in link, also binds you to these terms, because the sign-up page says so beside the button, but it writes no record. The record holds who accepted, the organisation, that our page reported the box as ticked, the exact words beside the box, the exact version of each document you were shown, a cryptographic hash of that document's text, the date and time, and the network address and browser our servers saw. The hash is taken over the text as the page shows it to you, and we publish those exact words at haulvet.com/api/legal/text so that you, or anyone you give the record to, can work the hash out again without asking us for anything. That stays true after we change these terms: we keep the text of every version we have ever recorded against an acceptance, and asking for the version named on your record gives you that version, not the current one. If we ever cannot produce a version, we say so plainly rather than sending you different words under the same name. You can see your own acceptance record in Settings at any time. For the organisation's full record — every member's acceptance, not only your own — the account owner asks us at support@haulvet.com and we send it. We keep it for as long as the account exists and for seven years after it closes, alongside the billing records, because it is the evidence of this contract. It is not deleted with the rest of your organisation's records under section 18.4.

6.6 Checking who you are. We may ask you to confirm your organisation's identity and that it really arranges or evaluates freight transportation: for example, your legal name, your MC or USDOT number, a business address, or that you can receive email at a domain your organisation controls. We may ask at sign-up or at any time afterwards. If verification fails, or you refuse or do not answer within a reasonable time, we may suspend or close the account under section 18. We do not refuse an account merely because its address is a mail-forwarding service — ours is.

7Plans, billing, cancellation and refunds

7.1 Plans. Current plans and limits are shown on the pricing page. At launch: Solo, $49 per month, 1 seat; Team, $99 per month, 3 seats. Both plans monitor as many carriers as you need, subject to the fair-use rule in section 7.1b. Prices are in US dollars and the billing period is one month.

7.1b Fair use. Your plan is for monitoring the carriers your own brokerage books, and there is no limit on how many that is. If an account's use is far outside normal brokerage patterns, we may email the account owner to talk about it. Nothing is cut off automatically, and we will talk to you before we do anything about it. So that the Service stays quick for everyone, the rate at which carriers can be added to a list in a short time is limited; a brokerage adding its own carriers will not reach it, and if you have a large list to load we will help you load it. Section 8 separately prohibits automated collection, bulk extraction and resale, and that is unchanged.

7.1a Price changes. We may change our prices. A new price applies only to billing periods that begin at least 30 days after we email the account owner about it; it never changes the price of a period you have already paid for. If you do not want the new price, cancel under section 7.5 before it takes effect and you will not be charged at it. If you keep the plan after that date, the new price applies.

7.2 Free tools. The free lookup tools need no account. They are limited by use caps and may be changed or withdrawn at any time.

7.3 Starting a plan. There is no free trial. To use the parts of the Service that need a plan, the owner picks a plan and pays for it when the organisation is set up. A card is required, the first period is charged immediately, and the Service is available as soon as your payment is confirmed, normally within minutes; if it has not appeared within a day, email support@haulvet.com and we will put it right. Until there is a paid plan the organisation exists but the Service pauses as section 7.9 describes, and the free tools on our public pages keep working for anyone without an account. If you decide within 14 days of that first charge that it was not what you expected, section 7.6 refunds it in full on request. If a payment later fails, section 7.8 applies.

7.4 Billing. A card is taken when you start a plan and the first period is charged then, as section 7.3 describes. Subscriptions renew automatically at the end of each billing period, payments are processed by Stripe, we do not see or store your full card number, and the price shown excludes any taxes you have to pay. Where your card is not in US dollars, your bank or card provider may charge conversion fees under its own terms; those fees are theirs, not ours.

7.5 Cancellation. You can cancel at any time. Cancelling stops the next renewal and your paid plan runs to the end of the period you have already paid for; when that period ends, the plan pauses as section 7.9 describes and your records stay readable. You can cancel through the Stripe billing portal linked from the Billing page, and you can always cancel by emailing support@haulvet.com; email is always enough, and we treat the cancellation as made when we receive your email. If a renewal is charged after we receive your email and before we have acted on it, we refund that renewal in full and cancel the plan at once, because you asked us to stop before it was charged. The owner can also close the account entirely at any time from Settings (section 18); closing ends access immediately, even if time remains in your billing period, and pauses the same things straight away; unused time is not refunded.

7.6 Refunds. Fees are non-refundable, and we do not give refunds or credits for partial periods or unused seats, except as this section, sections 7.5, 7.8, 7.9 and 18.3, or the law requires, and except for a charge we made in error or twice, which we refund.

Our goodwill rule, which we will keep. If your first charge for a paid plan was not what you expected, email support@haulvet.com within 14 days of that charge and we will refund it in full, with no questions asked and no reason needed. This applies once per organisation and once per person, to the first charge only. When we handle your request we refund the first charge and cancel your plan; access ends when the cancellation takes effect, the plan does not renew, and the Service pauses as section 7.9 describes rather than running on to the date you would have reached had you kept it. If we receive that request within 14 days of a payment for a change of plan, we refund that payment too. The refund then reaches your card on your bank's timetable, usually within ten business days; if your bank cannot accept it, we contact you and arrange another way to return the money. Your records stay readable, and you can start a plan again whenever you like from the Billing page.

Other refunds. Beyond the cases above, any refund or credit is at our discretion. A refund on its own does not change your plan or your access. If we refund a payment and also decide to cancel your plan, we tell you when we do it, and the plan ends then as section 7.9 describes. A partial refund or credit on its own never changes your plan or access.

7.7 Changing plan and downgrades. To move to another plan, the account owner emails support@haulvet.com and we make the change in our payment processor. Moving to a plan with more seats takes effect when we make the change; the difference for the rest of the current period is charged to the card on file at that time, and if that charge fails section 7.8 applies. Moving to a plan with fewer seats also takes effect when we make the change: the unused part of what you paid for the larger plan is credited to your next bill, and the seat count drops at that moment. If you move to a plan with fewer seats, nothing is deleted and nobody loses their records. You cannot invite anyone new until the number of people and pending invitations is within the new seat count. Moving between plans never changes how many carriers you may monitor, in either direction.

7.8 Non-payment. If a renewal payment fails, or your bank asks you to confirm it, the account owner is emailed and Stripe attempts to recover the payment for about two weeks, including retries where the card allows them; it uses a new payment method you add from the Billing page for that recovery, and, where your bank asks you to confirm the payment, waits up to about 15 days for that confirmation. While that recovery is under way, the Service carries on as normal. If the payment has not been recovered when Stripe stops, your plan is cancelled and the Service pauses as section 7.9 describes. From then on automatic collection stops and we close the unpaid renewal invoice, so you are not charged for days the Service was paused; if a charge is taken anyway while the Service was paused, we refund that charge, and you can also email support@haulvet.com to claim it. A new plan you buy yourself after a pause is not such a charge. Your records stay readable and exportable, and you can start a plan again at any time from the Billing page.

7.8a Disputed payments. If you dispute a payment with your bank or card issuer, or your bank asks us about one, a dispute alone does not suspend the Service: it carries on as normal while the dispute is open, and the ordinary rules on cancellation and non-payment still apply. If the dispute is decided in your favour and the payment is returned to you, we may cancel your plan; if we do, your current plan ends then and the Service pauses as section 7.9 describes. If it is decided in our favour, nothing changes because of the dispute. Asking us first at support@haulvet.com is quicker for you, and section 7.6 already refunds a first charge asked for within 14 days.

7.9 What "paused" means. Where these terms say the Service pauses — before the first plan is paid for (7.3), after a cancelled plan's paid period ends (7.5), when we cancel your plan with a refund (7.6), when a renewal stays unpaid (7.8), when we cancel your plan after a dispute (7.8a), or when the account is closed (18) — the same things happen, and only these:

  1. Your records stay. Everything already recorded stays readable and exportable: your monitored list, notes, decisions, Snapshots and the alerts already in your feed. Nothing is deleted at this point. Section 18.4 governs deletion, and only after closure.
  2. Nothing new is started. You cannot add carriers to a monitored list, record a decision, save a Snapshot or invite anyone to your organisation.
  3. Alert work stops. No new alerts are logged for your carriers, no alert or reminder emails are sent, and any alert email already queued but not yet sent is cancelled rather than delivered late.
  4. You are not charged for days the Service is paused. When your plan is cancelled, automatic collection stops and we close the unpaid renewal invoice. If a charge is taken anyway while the Service was paused, we refund that charge; you can also email support@haulvet.com to claim it.
  5. Starting an active plan again picks up where you stopped. We hold your place in the FMCSA publications rather than skipping ahead, so changes published while you were paused reach you once when you return — not twice, and not never.

8Acceptable use

8.1 You may use the Service only for your own internal business of arranging or evaluating freight transportation and only in accordance with these terms.

8.2 You must not:

  1. use automated means (bots, scrapers, crawlers, scripts) to access the Service, or bypass any use cap, rate limit, Turnstile challenge or access control;
  2. copy, download in bulk, resell, sublicense, publish, or redistribute FMCSA Data, Indicators, Snapshots or any other part of the Service, or build a database, product or service from them;
  3. use the Service, or any information from it, to make any decision about an individual's eligibility for employment, credit, insurance or housing, or for any other purpose regulated by the Fair Credit Reporting Act (section 5);
  4. use the Service to harass, threaten, defame or discriminate against any carrier or person, or to send unsolicited marketing to contact details shown in the Service;
  5. use the Service to make telephone calls or send messages in breach of the Telephone Consumer Protection Act, the national Do Not Call rules or any similar law;
  6. present a Snapshot or any output of the Service as a certification, endorsement or guarantee by HaulVet, or as a statement by FMCSA;
  7. remove or alter any notice, footer, date, source label or disclaimer on any output of the Service;
  8. share a login, or give access to anyone who is not a seat holder in your organisation;
  9. reverse engineer the Service, probe or test its security without our written consent, or interfere with its operation;
  10. use the Service in breach of any law, including export-control and sanctions law; or
  11. use the Service if you are a competitor building a competing product, or for benchmarking a competing product.

8.2a Sharing a Snapshot. Section 8.2(2) does not stop you giving a complete, unaltered Snapshot or its PDF, with every date, source label, hash and notice on it, to a shipper, insurer, auditor, lawyer, court, arbitrator or regulator about the load, policy or dispute it concerns. You may not post Snapshots publicly, sell them, or use them to build a list or database. A Snapshot filed in a court may become public; that is your responsibility.

8.3 We may investigate suspected breaches, limit or suspend access, and delete content that breaks these rules.

8.4 No getting round a suspension. If we suspend or close an account for breaking these terms, the people behind it must not come back under another name. Setting up or using another account, another organisation or another company to get round a suspension, a closure or any limit we have applied is itself a breach of these terms, and we may suspend or close the new account and any account we reasonably believe is connected to it.

8.5 Sharing a login. A seat is one named person (section 6.2). If a login is shared, or an account is used by someone who does not hold a seat, we may suspend the account immediately and charge you, for the period the sharing continued, the list price of the seats that should have been bought. That is in addition to any other loss we can show.

9Customer Content: your notes stay private

9.1 You own your Customer Content.

9.2 Notes, tags, decisions, load references and monitored lists are private to your organisation. We do not show them to other customers, to carriers or to the public, and we do not aggregate them into any shared list, flag, score or blacklist.

9.3 You grant us a limited licence to store, process, back up and display your Customer Content to your own users, and to include it in your Snapshots and exports, only as needed to run the Service for you.

9.4 You are responsible for your Customer Content. Do not enter anything you do not have the right to enter, and do not enter personal information beyond what you need for carrier vetting (for example, do not paste driver licence numbers or personal identifiers into notes).

9.5 We may disclose Customer Content if the law requires it, for example under a subpoena or court order, and we will tell you first where the law allows.

10Snapshots

10.1 A Snapshot is captured by our servers from the Publication you were viewing. It contains the FMCSA Data shown, the Indicators shown, the plain-language explanations shown, the publication and "as of" dates, the software versions used and your recorded decision and note.

10.2 Snapshots are immutable. Once created, neither you nor we edit them. Each Snapshot carries a cryptographic hash of its contents so that it can be checked later. A PDF of a Snapshot is rendered from the stored record on request.

10.3 What the hash does and does not prove. Our servers compute a Snapshot's hash from the exact record they store, and refuse the record if it does not hash to that value, so the stored record and its hash always match. Neither is edited afterwards, and the PDF is rendered from that same stored record. Your export carries each Snapshot's stored record, its hash and its length, so you, your insurer or an arbitrator can recompute the hash from the export alone and compare it with the one we recorded; we publish the small script that does this, and the method is ordinary SHA-256 over a canonical form of the record, which anyone can reimplement. What this proves is that the record has not changed since it was taken. It is not a witness by anyone outside HaulVet: we do not use a third-party timestamping service, and we do not yet keep a second copy of the hash on separate infrastructure.

10.4 A Snapshot shows what the Service displayed at that time. It does not show what FMCSA's live system said, and it is not evidence that the data was correct.

10.5 If a carrier's contact details are later masked under our correction process (section 11), Snapshots you already created are not rewritten. Snapshots created after the masking show the masked values.

11Corrections and masking requests from carriers

11.1 Carriers and the individuals named on a carrier's FMCSA record can ask us to mask contact details (phone, email, officer names) on our site or to fix an error in how we display their record. See our Correction and Removal page.

11.2 When we approve such a request we record the approval and email the requester the decision. Applying the mask is a second step: once it is applied the masked value no longer appears in lookups, shared-contact tools, exports, alerts or new Snapshots, and it stays masked when we reload FMCSA data. Related Indicators may change or disappear as a result. We are not responsible for any decision you make that depended on a value that was later masked.

11.3 We cannot change FMCSA's own record. Corrections to the government record must be made with FMCSA (for example through an MCS-150 update).

12Alerts and monitoring

12.1 Under a paid plan you can add carriers to a monitored list. After each daily load of FMCSA Data we compare the new Publication with the previous one for those carriers and email you the changes you have chosen to receive.

12.2 Alerts are sent by email only, after our daily load. They are not instant and not real time. An alert reports a change between two Publications; it does not report events that FMCSA has not yet published.

12.3 Changes that first appear in a Publication completed before you added a carrier to your list are shown in its history but are not sent as alerts. A change that first appears in a Publication completed after you added the carrier is treated as new, even when its effective date is earlier, and is eligible for an alert under your alert settings. For changes we loaded before 16 September 2026, we use instead the day the change first appeared in our daily load.

12.4 Email can be delayed, filtered or lost. We do not promise that any alert will arrive, or arrive on time. If our daily load is late or fails, the dashboard shows the date of the data we hold.

12.5 Adding a carrier to a monitored list does not mean we have checked it, approved it or will catch every change.

13Intellectual property

13.1 The Service, including its software, design, text, guides, explanations, Indicator logic, and the way we organise and present data, belongs to Syed Media, LLC or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service under these terms.

13.2 FMCSA Data is a work of the U.S. Government and is not owned by us. We claim no rights in it. Our rights are in our software, our compilation and our presentation.

13.3 "HaulVet" and our logos are our trademarks. FMCSA, USDOT and other government names belong to their owners. We are not affiliated with or endorsed by FMCSA or the U.S. Department of Transportation.

14Third-party services

The Service depends on third parties, including FMCSA and data.transportation.gov for data, Stripe for payments, Resend for email, PostHog for analytics, Cloudflare for delivery and Hetzner for hosting. We are not responsible for their availability or conduct. Their terms apply to your use of their services.

15Indemnity

15.1 Who is protected. "HaulVet Parties" means Syed Media, LLC and its members, managers, officers, employees and contractors acting in that capacity.

15.2 You will defend the HaulVet Parties against, and indemnify and hold them harmless from, any claim, demand, proceeding, loss, liability, fine, cost and expense (including reasonable legal fees) that arises from, or is alleged to arise from:

  1. your Customer Content, including any note, tag or statement you enter about a carrier or person;
  2. your selection of, or dealings with, any carrier, shipper or other party;
  3. your use of the Service, or of any FMCSA Data, Indicator, Snapshot, alert or export taken from it, in breach of these terms, including any use for a purpose regulated by the Fair Credit Reporting Act (section 5), any breach of section 8, any resale or redistribution of data, any presentation of an output of the Service as a certification, endorsement, guarantee or statement by FMCSA, and any contact with a carrier or person using details shown in the Service;
  4. any use of the Service by anyone using your account, whether or not you authorised it; or
  5. any dispute between you and a carrier, shipper, insurer, regulator or other third party about your dealings with them.

15.3 How it works. The duty to defend starts when a claim is made that, if it were true, would fall within section 15.2; it does not wait until responsibility has been decided. We will tell you about the claim promptly, let you control the defence with counsel we reasonably approve, and cooperate at your expense. If you do not take up the defence within a reasonable time, we may defend ourselves and recover our reasonable costs from you. You may not settle a claim in a way that admits fault on our behalf, or imposes any obligation on us, without our written consent.

15.4 You do not have to indemnify us for the part of a loss finally decided to have been caused by our own fraud, wilful misconduct or breach of these terms. Subject to that, sections 15.2 and 15.3 apply even where the claim alleges that a HaulVet Party was negligent, including in how the Service displayed FMCSA Data.

16Disclaimers

16.1 THE SERVICE, FMCSA DATA, INDICATORS, SNAPSHOTS, ALERTS AND GUIDES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS AND TIMELINESS.

16.2 We do not warrant that the Service will be uninterrupted, error-free or secure, that data will be current, that any alert will be delivered, or that any Indicator identifies wrongdoing or its absence.

16.3 Some states do not allow some of these disclaimers. In those states they apply only as far as the law allows.

17Limitation of liability

17.1 TO THE FULLEST EXTENT THE LAW ALLOWS, THE HAULVET PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA OR CARGO, OR FOR ANY CLAIM ARISING FROM YOUR SELECTION OF OR DEALINGS WITH ANY CARRIER, EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE.

17.2 TO THE FULLEST EXTENT THE LAW ALLOWS, THE TOTAL LIABILITY OF THE HAULVET PARTIES, TAKEN TOGETHER, FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS CAPPED AT THE TOTAL FEES YOU ACTUALLY PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE FIRST SUCH CLAIM, OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE PAID NO FEES. THE CAP IS ONE CAP FOR ALL CLAIMS TOGETHER, NOT ONE CAP FOR EACH CLAIM, AND IT IS NOT INCREASED BY FEES INVOICED BUT UNPAID.

17.3 These limits apply to every theory of liability (contract, warranty, tort including negligence, negligent misrepresentation, statute, restitution or otherwise) and are a basis of the bargain between us: our prices are set on the assumption that they apply. They do not limit liability that cannot be limited by law, and they do not limit any person's liability for their own fraud or wilful misconduct.

17.4 Your remedies under these terms are against Syed Media, LLC only. No member, manager, employee or contractor of the company, and no other business the owner operates, takes on the company's obligations under these terms merely by owning it, working on it or being connected to it. The other HaulVet Parties get the benefit of sections 15, 16 and 17 and of nothing else in these terms.

18Term, suspension, termination and your data after closure

18.1 These terms apply from your first use of the Service until your account is closed.

18.2 You can close your organisation's account at any time from Settings (the owner types the brokerage name to confirm).

18.3 We may suspend or close your account, with notice where practical, if you break these terms, if a renewal stays unpaid as section 7.8 describes, if the law requires it, or if we stop offering the Service. If we stop offering the Service, we will give at least 30 days' notice and refund any prepaid fees for the period after closure.

18.4 Your data after closure. For 90 days after closure the organisation owner can export Snapshots, decisions and monitored lists as JSON and PDF. After 90 days a daily job deletes your organisation's records in bounded batches, so deletion may finish some days after day 90. We keep: a record that the account was closed (the organisation name, who closed it and when); each member's sign-in profile until asked by email to remove them; the billing records we keep for seven years for tax and accounting purposes, which are the customer and subscriptions that belonged to the organisation with their status and dates, our copy of each invoice's status, amounts and dates, the plan changes we made, the refund, cancellation, plan-change and dispute requests we handled with our notes on what we did, and any period the Service was paused (the invoices, receipts, payments and refunds themselves are held by Stripe); the acceptance record described in section 6.5; and the emails we sent you, for the periods our Privacy Policy states. Backups of the live service are deleted on their own cycle within 30 further days; the billing and acceptance records named above are kept for their own periods and are not part of that backup cycle. If a law, a court order, a regulator's request or a dispute that has been raised with us requires us to keep particular records for longer, we keep only those records, only for as long as that requirement lasts, and we delete them afterwards.

18.5 Sections 1, 2, 3, 4, 5, 6.5, 8.4, 8.5, 9.5, 13, 15, 16, 17, 18.3 to 18.5, 19, 20, 22 and 23 survive closure, and so does any refund or payment either of us owes under section 7 for the time before closure.

19Governing law, arbitration and how disputes are handled

19.1 Governing law. These terms, and any dispute arising out of or relating to them or to the Service, are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19.2 Talk to us first. Before starting an arbitration, email support@haulvet.com with a short description of the dispute and what you want. We will do the same before starting one against you. Both of us will try in good faith to settle it for 30 days. This step does not stop either of us going to court to protect confidential information or intellectual property while it runs.

19.3 Binding arbitration. If we cannot settle it, any dispute arising out of or relating to these terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator. The seat of the arbitration is Sheridan County, Wyoming, and Wyoming law applies. The parties agree to the AAA's Procedures for the Resolution of Disputes Through Document Submission (Procedure E-6) for every dispute: it is decided on the documents alone unless the arbitrator decides that a hearing is necessary, and any hearing is held by telephone or video, not in person. Each party bears its own legal costs and an equal share of the arbitrator's fees, except where the applicable rules, the law, or the arbitrator's award provide otherwise. The award may be entered as a judgment in any court with jurisdiction.

19.4 What is not arbitrated. Either of us may instead go to court for:

  1. an individual claim in a small-claims court that has jurisdiction, if the claim qualifies for that court and stays there;
  2. a claim about intellectual property — infringement, misuse or misappropriation of copyright, trademark, trade secrets or our software, data compilation or presentation;
  3. a claim about unauthorised access to or use of the Service, including scraping, bulk extraction, building a competing database from it, circumventing a rate limit or access control, sharing credentials, or theft or piracy of our content; and
  4. a request for an injunction or other urgent relief to stop any of the above while it is happening.

19.5 No class or collective proceedings. Both of us agree that any dispute will be brought only in an individual capacity. Neither of us will bring or join a class action, a collective action, a consolidated action or a representative action, and the arbitrator has no power to hear one or to award relief to anyone who is not a party. If this section 19.5 is held unenforceable for a particular claim, that claim alone is taken out of arbitration and goes to the courts in section 19.6, and the rest of this section 19 still applies to every other claim.

19.6 Courts, where arbitration does not apply. For anything that is not arbitrated — a claim under 19.4, the enforcement of an award, or a claim carved out under 19.5 — the state and federal courts sitting in Sheridan County, Wyoming have exclusive jurisdiction. Both of us consent to their jurisdiction and give up any objection based on venue or inconvenient forum. TO THE FULLEST EXTENT THE LAW ALLOWS, BOTH OF US GIVE UP THE RIGHT TO A TRIAL BY JURY IN ANY SUCH PROCEEDING.

19.7 One year to bring a claim. Any claim arising out of or relating to these terms or the Service must be started, in arbitration or in court, within one year after the claim arises. To the fullest extent the law allows, a claim not started within that year is permanently barred. The 30 days of section 19.2 are not counted. This does not shorten a period that the law does not allow to be shortened.

19.8 Costs of enforcing these terms. If either of us has to take action to enforce these terms and wins, the other will pay the reasonable costs of doing so, including reasonable legal fees and the costs of collection, to the extent the law and the arbitrator or court allow.

19.9 If any part of this section 19 is held unenforceable, the rest of it stays in force.

20Complaints, copyright and contact

20.1 Data errors. If you believe the Service shows a public record incorrectly, use the Correction and Removal page or email support@haulvet.com.

20.1a Misuse of the Service. If you believe someone is using HaulVet against these terms — for a purpose the Fair Credit Reporting Act regulates, to harass or contact carriers using details shown here, to resell or republish our data, or to get round a suspension — email support@haulvet.com. Say what happened, when, and which carrier or account it concerns. We aim to reply within 5 business days. We will not always be able to tell you what we did about it.

20.2 Copyright (DMCA). If you believe content on the Service infringes your copyright, send a notice under 17 U.S.C. 512(c) to our designated agent: Copyright Agent, Syed Media, LLC d/b/a HaulVet, 30 N Gould St, #47039, Sheridan, WY 82801, USA, support@haulvet.com. Include: the work, the URL of the material, your contact details, a statement of good-faith belief, a statement under penalty of perjury that the notice is accurate, and your physical or electronic signature.

20.3 Other complaints. Email support@haulvet.com. Legal notices to us must be sent to Syed Media, LLC d/b/a HaulVet, 30 N Gould St, #47039, Sheridan, WY 82801, USA, with a copy to support@haulvet.com. Notices to you go to the email address on your account.

21Changes to these terms

21.1 We may change these terms. For a material change we email every account owner at least 30 days before it takes effect and post the new version, with its date, on this page; earlier versions stay readable. A change the law requires may take effect sooner, but only as far as the law requires. A change never applies to a dispute that arose before it took effect and never changes the price of a period you have already paid for.

21.2 When a material change takes effect, the Service asks each member to confirm the new version before starting new work (adding carriers to a monitored list, recording decisions or notes, saving Snapshots, inviting people); alerts and your records keep working meanwhile, and your records stay readable and exportable. Confirming, or keeping your plan after the change takes effect, is agreement to it. If you do not agree, cancel or close your account before it takes effect.

22General

22.1 These terms and the FCRA Notice are the whole agreement between us about the Service. The price and seat count of your plan are those shown on the pricing page when you bought it, as later changed under section 7.1a or 7.7. Everything else on our website, including the Data Sources page, the support page and our guides, explains the Service; where it differs from these terms, these terms decide.

22.2 If any part of these terms is unenforceable, the rest stays in force.

22.3 You may not transfer these terms without our written consent. We may transfer them to a successor of our business with notice to you.

22.4 We are not liable for delays or failures caused by events outside our reasonable control, including outages of FMCSA or data.transportation.gov.

22.5 Nothing in these terms creates a partnership, agency or joint venture. No third party has rights under these terms.

22.6 Our failure to enforce a term is not a waiver.

23Contact

Syed Media, LLC d/b/a HaulVet, 30 N Gould St, #47039, Sheridan, WY 82801, USA. Email: support@haulvet.com.